VILKÅR OG BETINGELSER

Generelt

Velkommen til Keramikkatrine. The following terms and conditions of sale concern the offer and sale of products on the website www.keramikkatrine.com, owned and maintained by:

Keramikkatrine

Snapparpsvägen 18

277 45 Sankt Olof

Sverige

VAT: SE 841123412601

Retur & Byttepolitik

Du har ret til at fortryde dit køb indenfor 14 dage og efterfølgende ret til at returnere det inden 14 dage. Alle omkostninger i forbindelse med returneringen er for egen regning. Varen tages ikke retur hvis det er blevet brugt - send en kopi af den originale faktura med returvaren og oplys hvad problemet er så detaljeret som muligt.

Vær omhyggelig med at pakke produktet/produkterne ind for at være sikker på det kommer helskindet frem. Et godt tip er at det ikke skal kunne røre på sig inden i kassen. Du får ingen refundering hvis produktet/produkterne er kommet til skade under forsendelsen.

Bemærk at jeg kun modtager returnerede pakker til mit studie på ovenstående adresse, ikke pakker sendt til en ekstern pakkeshop. Jeg modtager heller ikke pakker pr. efterkrav eller lignende.

Reklamationsret

Du har selvfølgelig 24 måneders reklamationsret. Det betyder, at du enten You have a 24-month warranty when you shop at www.keramikkatrine.com, which means that you can get replaced, refunded or a reduction in price, depending on the specific situation around the individual product. It is a requirement that the complaint is justified and that the defect is not caused by misuse of the product or other injurious behaviour.

Complaints about defects of the product must take place within two months after the defect is discovered, I will refund reasonable freight costs if the complaint is justified.

Each pieces are carefully and 100% handmade, so small drips and holes on a surface are not considered as defects. The colours and shapes may slightly differ, but this is not a defect. It is handmade and every item is unique. There cannot be complained on slight variation in size, shape or colour.

When returning a product please state what the problem is as detailed as possible. Remember that the product must be returned in protective packaging and remember to get a receipt for the shipment so I can reimburse your shipping costs.

Return Of Gifts

If you have received a gift which has been bought from www.keramikkatrine.com and you wish to return it, I can exchange it to another product of the equivalent value. If you find a product which is more expensive, you can pay the difference and I will send it to you instead. Expenses in connection with returning and the delivery of the new product are to be paid by you. In both cases you must contact me at +46 0 73 529 07 14 or by e-mail, keramikkatrine@gmail.com.

Delivery and Prices

As the product is ceramic, these packages are extremely well wrapped and therefore larger packing boxes are used to fill the package that protects the product. This results in a higher freight price, as measured by weight and size. But with this careful packaging I achieve that the ceramics are not damaged. All orders are shipped 1-3 business days from Sweden if the item is in stock.

Læs mere om forsendelser her: https://www.keramikkatrine.com/shipping/

Please note that I cannot take responsibility for any import taxes and duties related to your country.

Billeder & Farver

Jeg har gjort mit bedste for at sikre at beskrivelsen og specifikationerne af produkterne er korrekte, samt at gengivelse og reproduktion af farve er så præcis som produktionen og den fotografiske proces tillader. Dog er jeg ikke ansvarlig for variationer i farve forårsaget af browser software eller computer-systemer brugt af kunden.